Refund policy

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us via the form: https://peppermint-surfboards.com/es/pages/contact

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and take appropriate action.

Exceptions or Non-returnable Items
Certain types of items cannot be returned, such as custom-made products (like special orders or personalized items).
Unfortunately, we do not accept returns of sale items or gift cards.

14-day Cooling-Off Period within the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. As mentioned above, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that the processing and display of the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us via https://peppermint-surfboards.com/es/pages/contact.

Return Shipping Costs
The customer is responsible for organizing the return of the goods at their own expense. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or if you received the wrong item. In this case, return shipping costs will be borne by us. We do not accept returns with postage due.